Settisfy Privacy Policy

At Settisfy, we value your privacy and are committed to protecting your personal information. This Privacy Policy (“Policy”) explains what data we collect, how we use it, and the circumstances under which we may share it. This Policy applies to our website (www.settisfy.com), mobile apps, and all related online services (collectively, the “Services”). It covers only information gathered through our Services and does not extend to data obtained offline or from external sources unless specified. By using Settisfy, you agree to the practices described in this Privacy Policy.

Key Definitions

  1. Content: Any form of data, text, graphics, images, audio, video, software, or other materials made available on or through the Platform, including but not limited to user profiles, service requests, bookings, quotes, messages, reviews, calendars, scheduling details, and related information.
  2. Customers/users: It refers to any User who registers on the Platform to search for Service Professionals, request or book Services, obtain quotes, or who agrees to these Terms to receive, pay for, review, or otherwise make use of the Services.
  3. Service Provider: A registered user who offers, quotes on, schedules, performs, or receives payment for services via the Platform, such as cleaning, repairs, or renovations. Service Providers may also be referred to as “experts” or “pros” in our communications and marketing.
  4. Platform: Encompasses all websites, mobile apps, software, tools, and services operated by Settisfy to facilitate connections between Homeowners and Service Providers.
  5. Services: The home-related tasks listed, quoted, scheduled, performed, or requested through the Platform, including but not limited to cleaning, handyman work, and renovations.
  6. Settisfy Content: All materials created or licensed by Settisfy for use in the Services, excluding User-Generated Content.
  7. User: Any individual or entity who registers an account, accesses the Platform, submits or receives requests, engages in transactions, or otherwise interacts with our services, including Homeowners and Service Providers.
  8. User-Generated Content: All materials submitted, posted, uploaded, or transmitted by Users on the Platform, such as profiles, descriptions, photos, reviews, messages, payments, and requests, but excluding Settisfy Content.
  9. Personal Information: Any data that identifies or can be used to identify an individual, including but not limited to names, contact details, location data, and payment information.

Purpose of Collecting Personal Data

  1. The primary purpose of collecting personal data is to enable the core functionality of our Platform, ensuring a seamless and efficient experience for both Homeowners and Service Providers. Specifically, we collect personal information to:
  2. Match Homeowners with appropriate Service Providers based on project requirements, location, and preferences, enabling effective communication, quoting, booking, and service delivery.
  3. Personalize Platform features, such as tailored service recommendations, to meet individual needs and preferences.
  4. Verify identities, qualifications, and trustworthiness of Users to maintain a safe and reliable marketplace, including fraud prevention and dispute resolution.
  5. Manage payments, invoices, and billing securely to ensure smooth financial interactions between Users.
  6. Analyze usage trends, feedback, and interactions to enhance Platform functionality, develop new features, and optimize performance.
  7. Provide customer support, send service-related updates, and share relevant promotions or information, with options to opt out of non-essential communications.
  8. Meet regulatory requirements under Malaysian laws, such as the Personal Data Protection Act 2010 (PDPA), and respond to legal processes or authorities.
  9. Use anonymized or aggregated data to understand market trends, improve services, and share insights with partners, ensuring no identifiable information is disclosed.

Types of Information We Collect

  1. We collect information to provide, improve, and secure our Platform. The collection methods vary based on your interactions and may include voluntary submissions, third-party sources, and automated technologies. We only collect what is necessary for the purposes described in this Policy.
  2. We may collect the following information when you register or use our App:
    • Account Creation and Management: Name, email address, phone number, address for service providers and customers, postal code, password, and preferences during registration or profile updates.
    • Service Interactions: Details about your home projects (e.g., descriptions, timelines, budgets), photos or videos of work areas, and any special requirements when requesting quotes or bookings.
    • Communications: Messages, chats, or calls with other Users, support teams, or via feedback forms.
    • Transactions: Payment details (e.g., credit card or bank information processed through secure gateways), billing addresses, and verification data.
    •  Engagement Features: Responses to surveys, polls, contests, promotions, newsletters, or event registrations.
    • Additional Uploads: Qualifications, certifications, or credentials (for Service Providers), or contact lists if you grant permission for referrals.
    •  Payments are made through bank transfer or supported payment methods such as Touch ’n Go. We do not store your full bank account or e-wallet credentials.
  3. Providing this information is optional, but withholding it may limit your ability to use certain features, such as booking services or receiving personalized recommendations.

Information from Third Parties and Affiliates

  1. We may obtain information from external sources to enhance our services, verify identities, or prevent fraud:
    • Social Media and Login Integrations: If you connect via platforms like Facebook, Google, or LinkedIn, we may access profile details such as name, email, profile picture, connections, and location, in accordance with their privacy policies. We have no control over how these platforms handle your data.
    • Verification and Background Services: Supplemental data from credit bureaus, identity verification providers, or public records to confirm trustworthiness, eligibility, or compliance (e.g., for Service Providers).
    • Affiliates and Partners: Information from related companies or business partners, such as referral data or aggregated insights.
    • Off-Platform Monitoring: Where permitted by law and our terms, evidence of communications or transactions occurring outside the Platform to enforce fees, policies, or resolve disputes.
  2. We integrate this data with information collected directly from you to create a more comprehensive user experience.

Automatically Collected Information

We use technologies to gather data passively as you interact with the Platform:

  1. Device and Usage Data: Browser type, operating system, IP address, device identifiers (e.g., UDID or advertising ID), access times, pages viewed, click patterns, and referral/exit pages. This helps us analyze trends and optimize performance.
  2. Location Information: Approximate location from IP address or, with your consent (e.g., via mobile app permissions), precise geolocation to match you with nearby Service Providers. You can revoke this permission in your device settings, though it may reduce functionality.
  3. Tracking Technologies: Cookies, web beacons, pixel tags, local storage, and similar tools to remember preferences, track sessions, measure engagement, and deliver personalized content. For example:
    • Session cookies for temporary navigation.
    • Persistent cookies for remembering login details.
    • Analytics tools to compile statistics on usage frequency and popular features.

How We Use Your Information

  1. We process your information to deliver our core services, improve the Platform, and comply with legal obligations. Specific uses include:
    • Matching Homeowners with Service Providers based on location, preferences, and project details; enabling quotes, bookings, scheduling, and payments.
    • Sending confirmations, updates, reminders, or responses to inquiries; facilitating User-to-User interactions via messages or calls.
    • Verifying identities, processing transactions, maintaining records, and enforcing our Terms of Service.
    • Tailoring suggestions for services, providers, or promotions based on your history and preferences.
    • Sending emails, SMS, or push notifications about offers, newsletters, or events (you can opt out at any time); conducting surveys or contests.
    • Analyzing usage patterns to enhance features, debug issues, develop new products, and measure effectiveness.
    • Detecting suspicious activity, investigating complaints, preventing abuse, and protecting against threats to Users or the Platform.
    • Creating anonymized or aggregated datasets for internal research, market analysis, or sharing with partners 
    • Fulfilling regulatory requirements, responding to authorities, or resolving disputes.
  2. We may review User communications (manually or via automated tools) for quality assurance, fraud detection, and service improvement. By using the Platform, you consent to such monitoring.
  3. Publicly displayed information, such as profiles or reviews, helps build community trust but may be visible to others. We combine data from various sources to provide a seamless experience.

How We Share Your Information

We do not sell, rent, or trade your personal information for monetary gain. However, we may disclose it in limited circumstances:

  1. With Your Consent: Sharing details with Service Providers for service delivery (e.g., your contact info for a booking) or as you direct.
  2. Service Providers and Vendors: Access granted to trusted third parties for operational support, such as cloud hosting, payment processing, analytics, marketing automation, or legal advice. These entities are contractually obligated to protect your data and use it only for specified purposes.
  3. Affiliates and Business Partners: Sharing within our corporate group or with collaborators for joint services or promotions.
  4. Legal and Safety Reasons: Disclosure to comply with laws, regulations, court orders, or subpoenas; to enforce our rights; prevent harm; investigate fraud; or protect Users, the public, or our property.
  5. Business Transactions: In the event of a merger, acquisition, reorganization, bankruptcy, or asset sale, your information may be transferred as part of the deal.
  6. Public or Aggregated Sharing: Anonymized data for research, advertising, or publications; public profiles or reviews visible on the Platform.
  7. App Stores and Integrations: Device identifiers shared with app distributors (e.g., Google Play, Apple App Store) for downloads.
  8. Some information, like names attached to reviews or requests, is inherently public on the Platform. 

Analytics, Advertising, and Tracking

  1. For advertising:
    • Personalized Ads: We use cookies and similar technologies to display relevant ads based on your Platform activity, interests, or demographics. This may occur on our Platform or external sites.
    • Retargeting: Showing ads to remind you of incomplete actions, like unfinished bookings.
  2. We comply with Malaysian data protection laws, such as the Personal Data Protection Act 2010 (PDPA), in handling advertising data.

Data Security

  1. We prioritize the security of your information and employ industry-standard measures, including:
    • Encryption for data in transit (e.g., SSL/TLS) and at rest.
    • Access controls, firewalls, and regular security audits.
    • Secure payment processing without storing full card details on our servers.
    • Employee training on data protection.
  2. Despite these efforts, no online system is completely secure. We cannot guarantee against breaches, unauthorized access, or data loss due to factors beyond our control (e.g., phishing or device vulnerabilities). You are responsible for safeguarding your account credentials and using strong passwords. Notify us immediately of any suspected unauthorized activity.
  3. In the event of a data breach, we will notify affected Users and authorities as required by law.

Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information from minors. If we discover such data, we will delete it promptly. Parents or guardians should contact us if they believe their child has provided information.

Your Rights and Choices

  1. Under applicable laws like the PDPA, you have rights regarding your personal information:
    • Access and Correction: View or update your data via your account dashboard.
    • Deletion: Request removal of your account and associated data, subject to legal retention requirements (e.g., for billing records).
    • Objection and Withdrawal: Opt out of marketing, data processing for certain purposes, or withdraw consent.
    • Portability: Request a copy of your data in a structured format.
  2. To exercise these rights, contact us at settisfy@gmail.com. We will respond within a reasonable timeframe, typically 21 days, and may require verification. Note that deletions may not erase all copies (e.g., backups) and could limit Platform access.
  3. Additional choices:
    • Communications: Unsubscribe from emails via links or settings; manage push notifications in-app.
    • Cookies and Tracking: Block via browser extensions or our consent tool.
  4. We may record calls or chats for training and quality purposes, with notice where required.

Retention of Information

  1. We retain personal information only as long as necessary for the purposes outlined in this Policy, or as required by law. For example:
    • Account data: Until deletion request or inactivity (e.g., 2 years).
    • Transaction records: 7 years for tax and auditing.
    • Aggregated data: Indefinitely in anonymized form.
  2. After retention periods, data is securely deleted or anonymized.

Links to Third-Party Sites

The Platform may include links to external websites, apps, or resources (e.g., Service Provider portfolios). We are not responsible for their privacy practices, content, or security. Review their policies before interacting.

Policy Updates

We may revise this Policy. Changes will be posted here with the updated date. Continued use constitutes acceptance. Check periodically for modifications.

Contact Us

If you have any questions, complaints, or to exercise your rights, please contact us at settisfy@gmail.com.