Frequently Asked Questions
Who is Settisfy?
Settisfy is a service marketplace that connects homeowners and renters with trusted local service providers, from cleaners and handymen to renovation experts.
Who is a Settler?
Settlers are Settisfy’s service providers. They are all filtered and have passed verification processess, including identity and work experiences, which means they are ready to serve you with the best service.
How do I book a service?
Simply fill in the booking form, and submit your request. Settisfy will match you with an available Settler.
You will complete your payment once the Settler confirms the pricing. If there’s extra charges that depends on the complexity of the problem, we will let you know.
Your payment is 100% secure with us, only released to Settler once job is completed. Guaranteed refund if job is not matched.
Settisfy will notify you regarding the time and job details of the booking.
What happens if I’m not satisfied with the service?
Let us know and we will investigate the case. If it turns out the Settler did not deliver as agreed, we will refund your money back.
Can I cancel a booking?
Yes. You can cancel a booking before the booking is finalised. If you cancel after confirmation, cancellation policies may apply.
How do I contact customer support?
You can reach us through WhatsApp at +60 10-308 4123 or email us at settisfy@gmail.com.
How do I become a service provider?
Contact us on WhatApp at +6010-308 4123. Once your request is approved, you’ll start receiving job requests from clients.